New norms give e-tailers a month to address plaints

Users of e-commerce platforms will now feel greater confidence in their shopping experience with new norms for grievance redressal in these entities kicking in from this weekend. E-tailers and sellers on such platforms will have to appoint executives for addressing consumer complaints and they won’t be able to impose any cancellation charge from buyers.

from Times of India https://ift.tt/3eNTgQi
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